Marketcircle Status - Billings Pro Outage

Billings Pro Outage

Incident Report for Marketcircle

Resolved

This incident has been resolved.

Posted May 11, 2018 - 14:30 EDT

Update

Performance is back to normal. We are continuing to monitor before resolving this incident.

Posted May 11, 2018 - 14:27 EDT

Monitoring

Connectivity has been restored for all customers. Performance may be slow as postponed syncs occur simultaneously.

Posted May 11, 2018 - 14:12 EDT

Update

The database has been restored. We are still working on restoring connectivity to this database for all customers.

Posted May 11, 2018 - 13:49 EDT

Update

We are continuing to switch over to the backup database. Additionally, we are replacing the failed drive in the primary database.

Posted May 11, 2018 - 13:15 EDT

Update

We are continuing to switch over to the backup database.

Posted May 11, 2018 - 12:31 EDT

Update

We have had to extend the outage to all Billings Pro customers while we work to restore service.

Posted May 11, 2018 - 11:56 EDT

Update

We are continuing to switch over to the backup database.

Posted May 11, 2018 - 11:40 EDT

Update

We are continuing to switch over to the backup database.

Posted May 11, 2018 - 11:05 EDT

Update

We are continuing to switch over to the backup database.

Posted May 11, 2018 - 10:35 EDT

Update

We are continuing to switch over to the backup database.

Posted May 11, 2018 - 10:02 EDT

Identified

We have identified a drive failure in one of the databases. We are switching over to the backup database.

Posted May 11, 2018 - 09:18 EDT

Update

We are continuing to investigate this issue.

Posted May 11, 2018 - 08:46 EDT

Investigating

There is a subset of customers experiencing issues with Billings Pro. We are investigating the cause.

Posted May 11, 2018 - 08:12 EDT

This incident affected: Billings Pro (Billings - Desktop Sync, Billings - iPhone/iPad Sync, Billings - Control Panel).